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N3zones

customer story

Introduction

N3zones is a fast-growing service franchise that strengthens its market-leading position in the Nordics as a supplier of systems to stop dirt and moisture. N3zones was founded in 1995 in Rud, Norway and today has franchisees in both Sweden and Norway. The company has developed a patented, fixed-mounted carpet with unique properties to stop dirt and moisture in entrances, which reduces bacteria and pollution and makes the indoor air significantly cleaner.

Problem

As the business expanded, support and compliance issues quickly came up on the agenda. The central organization’s greatest need was to be able to provide the franchisee and their certified installers with training and support.

N3zones franchisees and their certified installers have always received all their training and support from the central organization, but the existing intranet was hardly sufficient once they decided to switch gears. Dag Hognerud, CEO and one of the founders of N3zones, describes: “We already had an intranet up and running, but it was hugely inefficient and had shortcomings in many areas. In order to meet our growth goals, we needed a better way to share documentation, training materials and marketing materials across our growing franchise network.”

As management evaluated its options; from building a new intranet from scratch, or adapting a SharePoint, they soon realized that owning and developing their own solutions was not part of their core business as a franchisor.

Solution & Impact

Dag and his team agreed that the business needed a better communication platform that could help the company create a hub for all its educational materials and e-learning, collect all communications in one platform, and offer interactivity for users.

“When I learned about Chainformation and how their cloud-based platform can improve communication and at the same time bring all the know-how to the franchisee, it just clicked” – Dag Hognerud.

After the implementation of Chainformation, you now have a hub for the entire chain, an environment that not least the franchisees appreciate, as you no longer have to “search everywhere” and call around to find information, support and tools.

Features used

  • User Research
  • User Experience
  • Visual Design

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We wanted to partner with someone who not only had expertise in technical solutions and system integration, but also with a deep understanding of franchising and its challenges.

Dag Hognerud
VD