|A well-trained workforce with access to know-how and tools in the digital space will work smarter, more efficiently, and at greater speed. This is true for franchised brands in restaurant, retail, fitness and services – regardless of size and locations. |
Everything starts with the franchise manual and your SOP, Standard Operating Procedures. If it’s mismanaged, you’re putting your business at immediate risk of generating dissatisfied customers. Done right, it will allow you to own and copyright your concept, know-how and trade secrets. If furthermore cements the contractual obligations you task each franchisee to uphold.
The SOP manual not only reinforces the terms of the franchise agreement – it also enables you to secure quality standards, enforce what’s mandatory and drive consistency across your network. It also provides you with a tool for upcoming audits, continuous monitoring and control.
To grow, you can’t afford gambling with know-how and established procedures
A Predictable Customer Experience is crucial in todays fierce competition
The Chainformation Franchise Operations platform allows for digital handbooks and Standard Operating Procedures being available on mobile devices. Governed by Role based access in multiple levels. Add to that integrated digital checklistst and push notifications, task management in real time, and you have a powerful infrastructure to drive quality and compliance across all locations in the network.
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Anders Hall is one of the founders and senior partner of Chainformation. Chainformation delivers digital tools and systems for operational support, internal communication and quality management for franchises and multi-site operators.