How important is internal communication in my business?

How important is internal communication in my business?

This article pokes you in the eye about internal communications – it’s absolutely vital in todays high pace business environment. For a Franchised network, dispersed over a vast geographical area, it’s even more crucial. Compliance to the System, the Brand … Continued
Franchisors: Do you just call it your “support office” or do you live by it?

Franchisors: Do you just call it your “support office” or do you live by it?

Over the past twenty years, I’ve watched franchisors building their networks with passion and an absolute focus on their franchisees’ success. But I’ve also watched with growing concern as that passion and focus sometimes becomes diluted as the central organization … Continued
GDPR – top 10 to get your franchise in shape?

GDPR – top 10 to get your franchise in shape?

Franchise businesses which collect and use data from European citizens – whether established in the EU or not – should already be aware that the legal landscape which applies to handling customer data has changed dramatically with the implementation of … Continued
Without the DNA of your franchise system, there will be no replicating and no growth. It’s simply an evolutionary fact.

Without the DNA of your franchise system, there will be no replicating and no growth. It’s simply an evolutionary fact.

Your DNA is in the franchise operations manuals. For any franchisor, system manuals along with training and internal communications are the foundation that allows your franchisees to consistently deliver on your Brand Promise. Think of them as the DNA of your … Continued
Selling your franchise company? Plan carefully and beware.

Selling your franchise company? Plan carefully and beware.

Many, if not most franchisors nurture their business with the ambition (and hope) of a future exit. There has gone considerable amounts of time and money into building a brand with the market, but even more so internally with franchisees. … Continued
Franchisors, step up: How to address franchisee compliance

Franchisors, step up: How to address franchisee compliance

Every franchisor’s worst nightmare: having their good brand name and sterling reputation dragged through the mud by employees’ of franchisees. Just ask the senior managers of a chain of 7-Eleven stores forced to stand in front of a Senate committee … Continued
Four ways to clean up your franchise issues

Four ways to clean up your franchise issues

This Entrepreneur’s Franchise 500 list features 10 commercial cleaning franchises that have regularly claimed a spot in the top 200. As a niche ripe for franchising, the industry has experienced indicators that seem to promise a positive uptick of growth: a revenue of $51 … Continued
For franchises, one size does NOT fit all

For franchises, one size does NOT fit all

The Ten Spot brainchild and CEO Kristen Wood could be accused of biting off more than she could chew. The guerilla, no-nonsense beauty bar and salon concept first took off in Toronto, Canada, in 2006, when Ms. Wood was only 24 … Continued
Franchising is: Teaching a new dog old tricks

Franchising is: Teaching a new dog old tricks

“We want to open big and stay big.” So says Tom Lewison, CEO of Wild Wing Cafe, a restaurant chain in the south and southeastern United States, expanding into Canada. His sentiments are echoed by the CEO of Teriyaki Madness, an Asian-food concept restaurant … Continued
When your franchise brand interferes with your company brand, expect chaos

When your franchise brand interferes with your company brand, expect chaos

What’s in a (brand) name? Franchises are primary people driven. And it doesn’t matter what format your business takes on. Building a franchise with multiple units centered around a service? That obviously relies on person-to-person interaction. And serving “guests” in a restaurant for … Continued
Three signs your internal communications is failing

Three signs your internal communications is failing

Too many parts of your business and organization depends on your internal communications. But realizing and seeing the flaws within it is not always easy, it’s just not very obvious. That’s is why we’ve put together this list of three … Continued
Are in-store variations in brand affecting your revenue?

Are in-store variations in brand affecting your revenue?

Instead of “managing your expectations”, can being a franchisor deliver on those visions of business growth, bankable, steady income and global expansion? Absolutely. And it doesn’t require an overwhelming, top-down overhaul, total rethink or cause friction for franchisees. Even better: … Continued
Five on-site franchise issues affecting your bottom line

Five on-site franchise issues affecting your bottom line

At some point, retailers, restaurants and cafes come across the same issues. Across formats and offers, there are patterns of “mediocrity” that emerge. Common to all are these 5 specific issues that, time and again, negatively affect the bottom line. … Continued
Master these four C’s for franchise success

Master these four C’s for franchise success

Whether global, national or local, they have a distinct identity with physical, “brick & mortar” locations. The franchise model can get complex and there can be many moving parts. Operations, marketing, internal onboarding, business reporting — and that’s the tip … Continued
How to fix a broken customer experience

How to fix a broken customer experience

What is one of the biggest concerns that plague franchisors? The franchise model is a true-blue testament to a strategy of running operations under a business that works. Franchisors who have cultivated their business and brand from the ground-up have … Continued