Our Blog
How Franchisor/Franchisee communications impacts Customer Satisfaction and Brand Loyalty
A customer’s intention to repurchase or revisit and continue to do so can be predicted by customer satisfaction. But the linchpin between the two is...
Will your restaurant franchisees be replaced by an AI-robot serving me burgers & beer?
AI and the Future of the Food Service Industry In recent times, the potential and implications of Artificial Intelligence (AI) have generated...
How important is internal communication in my business?
This article pokes you in the eye about internal communications – it’s absolutely vital in todays high pace business environment. For a Franchised...
Why you need to be serious in giving your Franchise Intranet a name (1/2)
And how to get started Part 1/2 Google, Facebook, Dropbox, Starbucks. When you read these names, certain images come to mind: perhaps it’s the...
Chainformation’s in depth How-To guide on the intranet naming process (2/2)
Part 2/2 Naming your intranet is a process and it’s one that is integral to so many parts of your internal operations. Check out Part 1 in our...
Franchisors: Do you just call it your “support office” or do you live by it?
You need to help your support team to understand the franchise Over the past twenty years, I’ve watched franchisors building their networks with...
GDPR – top 10 to get your franchise in shape?
Franchise businesses which collect and use data from European citizens – whether established in the EU or not – should already be aware that the...
3 Big Problems of Franchise Customer Experience You’ve Been Neglecting
If you’re a franchisor who is reading this, you might be concerned with your brand’s bottom line and flagging location performance. Or, what is...
Without the DNA of your franchise system, there will be no replicating and no growth. It’s simply an evolutionary fact
Your DNA is in the franchise operations manuals. For any franchisor, system manuals along with training and internal communications are the...
Selling your franchise company? Plan carefully and beware
Many, if not most franchisors nurture their business with the ambition (and hope) of a future exit. There has gone considerable amounts of time and...
Franchisors, step up: How to address franchisee compliance
Every franchisor’s worst nightmare: having their good brand name and sterling reputation dragged through the mud by employees’ of franchisees. Just...
Four ways to clean up your franchise issues
This Entrepreneur’s Franchise 500 list features 10 commercial cleaning franchises that have regularly claimed a spot in the top 200. As a niche ripe...